Refund & Cancellation Policy

If you're not satisfied with Pro or Business, email us within 14 days of your purchase and we'll refund your subscription in full. You don't need to give a reason.

The 14 days run from the date of the charge. After 14 days, your subscription is non-refundable for that billing period, but you can cancel at any time to stop future renewals (see section 4).

Email contact@usevibeshield.com with your account email and the date of the charge. You can also reply to any payment receipt, or use the contact link in it. We'll acknowledge your request and process the refund promptly.

Our order process is conducted by a third-party payment provider that acts as the merchant of record for all our orders. It handles customer billing inquiries and processes returns on our behalf.

• Refunds are issued by our payment provider to your original payment method.
• They typically appear within 5–10 business days, depending on your bank or card provider.
• When a refund is issued, your paid access ends and your account returns to the free Basic plan.

You can cancel a paid subscription at any time from Settings → Plan & billing (Cancel subscription), or from the link in any payment receipt. When you cancel:

• Your subscription stops renewing at the end of the current billing period;
• You keep full access to your paid plan until the end of the period you've already paid for; and
• Your scan history stays with your account.

Cancelling stops future charges. To get money back for the current period, request a refund within the 14-day window above.

Nothing in this policy limits any refund or cancellation rights you may have under the consumer-protection laws that apply to you. Where such rights apply, they take precedence over this policy.

Questions about refunds or cancellations? Email contact@usevibeshield.com.